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CUSTOM APPAREL MANUFACTURING FAQ’S

APPAREL MANUFACTURING: ORDERING BASICS

What is your minimum order for your apparel manufacturing services?

Apparel manufacturing service minimums depend on what you are ordering.

How do wholesale quantity discounts work?

Yoganastix offers quantity discounts. The larger the quantity the lower the per piece price. If you are trying to order only small amount of shirts, try increasing your quantity of shirts to 100, 250, or 1000. See the difference in price and price per piece.

APPAREL & GARMENTS

Can I order a sample before ordering?

Yoganastix will produce a sample free of charge with any production order, upon request. when we have received the production order 50% deposit. If you would like a sample before putting in a production order, we can accommodate that request but there will be a charge for the sample. While we can technically produce a finished sample for any garment, the sample can be prohibitively expensive and may not be cost effective for small orders.

Where can I see samples of your apparel line?

We have an apparel catalog that you can look through or many products on our site. The website does not list our complete selection of customizable apparel and designs as Yoganastix has manufactured thousands of products. If you do not see what you want, please let us know.

Can I bring my own garments to Yoganastix for embroidery, screen printing, or other services?

Yes. However, please discuss Bring Your Own (BYO) with us first. There may be a conflict between your desired apparel style and your desired service (e.g., you cannot bring us a nonpolyester t-shirt for dye-sublimation printing).

ARTWORK, COLOR, & LOGOS

Can you do precise color matching?

Precise color matching depends on the services you need. We can mix Pantone colors for inks in screen printing and dyes in sublimation. As for embroidery, since there is no way for us to “mix” threads, we are limited to the stock color selection provided by our thread suppliers.

What if I don’t have a design, artwork, or logo?

We have an apparel catalog that you can look through or many products on our site. The website does not list our complete selection of customizable apparel and designs as Yoganastix has manufactured thousands of products. If you do not see what you want, please let us know.

What if my artwork, design, or logo is not in production-ready format?

We offer artwork conversion if your art or logo is not in a digitized, production-ready format. We can convert the logo from non-standard format into standard production formats for embroidery or vector-based logo for screen printing.

When you digitize my artwork or logo, who owns the digitized file?

Yoganastix retains copies to all files we have created, however, we protect all Intellectual Property rights and will not share, distribute or reproduce without expressed written request to do so.

CUSTOM APPAREL MANUFACTURING QUOTE PROCESS

Do you send proofs prior to apparel production?

You will always receive a digital proof of your order before it is put into production. We do not begin production without your approval.


Please review your proofs carefully. Look over all the information listed within the proof, review the images carefully, and request changes with anything you are not happy with.


• If you need changes made to your items, please let us know upon receipt of your proof. We cannot be held responsible for mistakes and errors that occur if you have approved production without carefully reviewing your proof information.


• If you do not need changes to your proof, please reply to the e-mail and let us know you approve your proof for production. Remember, we cannot move forward with production until we have received written approval of a proof.

How long does it take to get back to me regarding a quote or other contact?

Simple services such as screen printing and embroidery labels are usually with in 24 hours (excluding weekends, holidays, and other closures). More complex inquiries like cut and sew manufacturing or dye-sublimation printing can take up to three days.

APPAREL MANUFACTURING ORDER TIMING

How long does it typically take to complete an order?

Order turnaround is impossible to precisely estimate without the details of a given project. Turnaround times can depend on the services rendered and the complexity of the order. Standard turn around time on cut and sew is 3-4 weeks. Also remember that shipping times are not included in the turnaround estimate for your order.

When does the clock start for my order turnaround time?

Your order turnaround time begins when payment has been processed. Please take this into consideration when calculating your in-hands date.


• Here’s an example — let’s say you contact Yoganastix on the 1st of January for screen printed garments. You need your garments on the 30th of January for an event. On the 1st of January, you begin the ordering process, and you let everyone know you need your goods on the 30th of January. After the order is initialized, however, you do not make a payment immediately — you wait until the 15th of January to make your payment. Unfortunately, at this point, we will need to either charge a rush fee, or we must deliver your goods with the standard 3-4 week turnaround for 7-14 of February.


This is, again, because we do not begin processing your order until after you have submitted a payment.

Can you do rush orders?

For screen printing, we can generally do rush orders. Please indicate that your job should berushed when you are ordering. If you submit an order and then ask for it to be rushed, there is achance our production schedule will not allow us to fulfill your order as requested.

• Please note: non-negotiable rush fees, calculated by the day, accompany all rush orders.
• Please also note: dye-sublimation printing, cut and sew manufacturing, and custom labelscannot changed after being rushed.

How can I make sure my order is not delayed?

• Please make sure you are absolutely ready to order.
• Please make sure all the information you submit is correct and complete, especiallypayment information.
• Please be ready to respond to Yoganastixl with any change requests, and approvals. We will contact you through the process of ordering custom apparel. Failure on your      part toreply with approvals or change requests will result in a delay of your order: again, we will not print, sublimate, embroider, or create anything without your express, written approval.
• Please avoid unnecessary contact with Stylus Apparel. We are more than happy to give you an update on the status of your order! However, calling us with too much frequency can distract our employees and delay production.

ORDER CHANGES

What if I want to add additional garments after I have already placed an order?

It depends on the type of order and how much time has passed. Once the adjustment period haspassed, we are unable to make quantity adjustments to your order.

• Screen Printing: You can add garments within THREE days of placing your order.
• Cut and Sew and Sublimation: You can add garments within FIVE days of placing your order.

What if I want to cancel my order?

Please contact us as soon as possible regarding cancellation. Refunds for cancelled orders are at the express discretion of Yoganastix and its employees. If we have already made significant progress on your order, cancellation may not be possible.

PAYMENT INFORMATION

When is payment due?

• For orders over $1,000: A deposit of 50% is required before production begins. The balance of your order is required before we release your finished products to you.
• For orders under $1,000: Payment is due in full before production begins.

Please be aware that we do not begin production on an order until a deposit or a full payment has been completed. We additionally do not release finished goods under any circumstances without receiving payment in full.

What kind of payment will you accept?

Credit cards, debit cards, bank checks, money orders, crypto currency and cash.

Can you (send me a proof, send me a sample, digitize my artwork, order my goods, etc.) before I make a deposit?

No. Yoganastix will not move forward with an order until we have received a deposit or a payment in full (depending on the full total of the order). It takes time to create proofs, samples, and digitize artwork. If we do these things prior to receiving payment, a client could decide to bring the proofs, digitized artwork, or other work we have done to another print shop without compensation. Our loss of money and time means we cannot serve our customers as effectively – and that’s a big problem!

SHIPPING INFORMATION

Can you give me a shipping cost estimate?

Shipping costs depend on where you are located. Shipping costs within the continental USA are on average, 30 cents per garment.

Can I pick up my order in person?

Absolutely! Please let us know in advance if you plan to pick up your order and we will schedule a time for you.

Do you ship Internationally?

Yes, but you are liable for all import duties and customs. Payment will be necessary to release your order from customs before delivery.
• International orders are shipped first class.
• We are not responsible for delays in shipping once the package leaves the US.
• We are not liable for lost or stolen packages.

RETURN POLICY

Domestic Returns:

We hope that you love your purchase from Yoganastix. If for any reason you are not completely satisfied with your purchase we accept returns within 21 days of the original purchase.

• Merchandise must be unworn, unwashed and in its original condition with all tags attached.
• Swim returns will not be accepted without liner attached.  Refund will be made in the form of original payment within two weeks of receiving the goods back in our warehouse.
• E-gift cards and final sale items cannot be returned or refunded.

International Returns:

We ship internationally to select countries. The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Yoganastix to import the goods on his behalf. Further, the consignee/buyer agrees Yoganastix may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

• We accept returns of unworn items within 21 days of delivery.
• Merchandise must be unworn, unwashed and in its original condition with all tags attached.
• Swim returns will not be accepted without liner attached.
• If you would like to return an item, please email us at Brett@yoganastix.com for an RMA number. You will be responsible for shipping the item back via a tracked mail carrier. Spiritual Gangster is unable to provide international return labels at this time. Customer to pay the cost of shipping the package back to Yoganastix via a tracked service. We do not reimburse for the postage required to return.
• All refunds will be credited back to the original form of payment. Shipping costs are not refundable.

3rd Party Retailers:

Yoganastix can not guarantee any product that is not sold by yoganastix.com

Returning Defective Products:

Please contact customer service within 60 days from purchase and we will look further into the issue. Proof of purchase is required. We only accept damaged items purchased through the yoganastix.com website.”

Exchanges:

If you’d like to make an exchange, simply return the original unused order back to us for and let us know what you want available on our site.

AFTER RECEIVING AN ORDER

What should I do if there is an error or issue with my order?

Contact us immediately. Your complete satisfaction is of utmost importance to us! Yoganastix is a professional apparel factory. We have several standards and procedures in place to assure our quality remains top-notch – nevertheless, we are human and mistakes sometimes happen. If there is an error, misprint, or issue with your order, we will work to correct mistakes, errors, or mishaps that have occurred. Again, your satisfaction is of supreme importance to us. Please note – we cannot be held responsible for any errors or misprints that occur with apparel you provide (BYO orders).

What should I do if I want to re-order?

Please contact us directly to discuss the details.

Will I pay the same amount on a re-order?

Dye-sublimation apparel printing is one of the hottest new technologies in custom apparel manufacturing.

Generally, no. If you paid to have your logo digitized into DST format, paid to have your artwork vectorized, or if you paid screen set-up fees — these fees will not be charged again when you reorder with us..

CONTACTING YOGANASTIX

How do you prefer to be contacted?

We unanimously prefer e-mail contact at Yoganastix. This is for several reasons, but the most important reason that we prefer e-mail by far is there is much less room for error. Phone calls are verbal and there is no record of a the contents of a phone call, but with e-mail both you and the employees of Yoganastix have the full power to review the entirety of a conversation. This is advantageous to both parties – we will both benefit from written records. Please note, in some instances, we may require written contact. This is especially true in the case of artwork approvals.

How should I contact you for an update I have already placed?

Please use our contact form. If your request is urgent (i.e., an emergency) please feel free to call us instead. Always have your order number ready when you are requesting a status update on your order.

ADDITIONAL QUESTIONS

What are your hours of operation?

Monday through Friday, 9 AM to 5 PM, Mountain Time.

Can we meet to discuss my project?

Yes! But before we can setup a meeting with one of our representatives, we will need you send us all information pertaining to your project for review.

Does Yoganastix share my personal information with anyone else?

Absolutely not! Your information will never be given, sold, or otherwise transmitted to a third party. We don’t like spam, either.
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